Access to care should be clear for everyone.

Valor Health is committed to making our website, admissions process, communications, and treatment information accessible to people with disabilities. Recovery support should be reachable, understandable, and usable for people with diverse needs, including visual, hearing, cognitive, mobility, speech, neurological, and temporary disabilities.

We work toward accessibility by using clear language, responsive layouts, keyboard-friendly navigation, sufficient color contrast, descriptive page structure, readable typography, and ongoing review. Accessibility is not a one-time project; it is part of how we maintain a safe and welcoming digital front door.

If a website feature creates a barrier, we want to know. We can also provide information through alternative methods where reasonably possible.

Our goal is to align with recognized accessibility practices, including the Web Content Accessibility Guidelines where feasible for a healthcare website. These guidelines address perceivable, operable, understandable, and robust digital experiences.

Because websites evolve, some content may not always meet every guideline at every moment. We prioritize barriers that could prevent someone from learning about care, requesting help, contacting admissions, understanding important notices, or using essential recovery resources.

We also consider accessibility beyond the website, including phone support, admissions communication, documentation, facility accommodation discussions, and clinical planning.

The Valor Health website uses route-based pages with unique headings, consistent navigation, descriptive text, and call links for immediate phone access. Our content is written to reduce jargon where possible and to make urgent options easy to find.

Images are used to support the atmosphere of care and include alternative text where appropriate. Forms and interactive tools are intended to be simple, direct, and understandable without specialized clinical knowledge.

The site is responsive for desktop, tablet, and mobile viewing. We attempt to avoid layouts that require precise pointer control or create unnecessary visual clutter.

If you cannot access any content or function on the website, contact Valor Health by phone. Our team can help explain programs, admissions steps, insurance verification, privacy notices, patient rights, and next-step options through a live conversation.

If you need a document in an alternative format, a different communication method, or support because of hearing, vision, language, mobility, or cognitive needs, tell us what works best. We will make reasonable efforts to support your request consistent with clinical, legal, and operational requirements.

For urgent crisis needs, use emergency resources immediately rather than waiting for a website accessibility response.

Accessibility feedback helps us improve. When reporting a barrier, please describe the page, the task you were trying to complete, the device and browser you used if known, and the assistive technology involved if you are comfortable sharing it.

We review accessibility concerns and prioritize fixes based on severity, patient impact, feasibility, and whether the barrier affects access to care or important rights information.

We do not require you to disclose a diagnosis or disability to report an accessibility concern. The purpose is to remove the barrier, not to question your need.

Some website content, embedded services, maps, forms, analytics, payment tools, insurance tools, or linked third-party resources may be provided by outside organizations. While we seek accessible services, third-party content may not be fully controlled by Valor Health.

If a third-party feature blocks access to important information, contact us and we will try to provide the information through another reasonable method. We also use feedback to evaluate whether third-party tools continue to meet our expectations.

Links to external resources are provided for convenience and do not mean Valor Health controls the accessibility, privacy, accuracy, or security practices of those websites.