Your privacy is part of your care.

Valor Health treats privacy as a core part of clinical care. People contact us during vulnerable moments, and we design our admissions, communications, website, and care coordination practices to protect dignity, confidentiality, and personal choice.

This Privacy Policy explains how we may collect, use, share, retain, and safeguard information when you visit our website, call our admissions team, submit a form, use patient tools, request insurance verification, or communicate with Valor Health. It is intended to be clear and practical, while recognizing that some information may also be protected by health privacy laws and substance use confidentiality rules.

If you become a patient, additional notices and consent forms may apply, including our HIPAA Notice of Privacy Practices and any program-specific acknowledgments. When those documents provide stronger protection, we follow the stronger protection.

We may collect information you provide directly, such as your name, phone number, email address, city, preferred contact method, insurance information, treatment interests, substance use or mental health concerns you choose to share, family contact details, and messages submitted through forms or chat tools.

We may collect information created during interactions with our team, such as call notes, appointment preferences, referral source, requested level of care, safety concerns, insurance verification status, and documentation needed to coordinate admissions or clinical handoff.

Like most websites, our site may collect basic technical information such as device type, browser, pages visited, approximate location derived from network information, referring page, and site performance data. This helps us maintain a reliable, accessible, and secure website.

Valor Health may use information to respond to inquiries, schedule assessments, verify benefits, recommend an appropriate level of care, coordinate transportation or arrival planning, document consent, support family communication when authorized, and connect individuals with clinical or crisis resources.

We may also use information for treatment, payment, and healthcare operations, including quality improvement, staff training, compliance, licensing, accreditation, security monitoring, and business administration. These uses are handled according to applicable healthcare privacy standards.

When we send appointment reminders, educational recovery resources, or follow-up messages, we seek to keep them discreet. You may ask us to use a particular phone number, email address, mailing address, or communication method when reasonably possible.

We may share information with members of the Valor Health workforce who need it to do their jobs, including admissions, clinical, nursing, billing, compliance, and patient support personnel. We may also share information with service providers who help us operate securely, such as communications platforms, scheduling systems, technology vendors, billing support, and professional advisors, when appropriate safeguards are in place.

Health information may be shared for treatment, payment, or healthcare operations as allowed by law. Information related to substance use disorder treatment may receive additional protections, and certain disclosures may require written consent unless a legal exception applies.

We may disclose information when required or permitted by law, such as in response to valid legal process, mandatory reporting obligations, serious threats to health or safety, medical emergencies, oversight activities, or other circumstances recognized by applicable privacy rules.

Our website may use cookies, pixels, logs, or similar technologies to remember preferences, understand which pages are useful, identify errors, measure campaigns, and protect the website from misuse. These tools should not be used to decide whether you receive care or to replace a clinical assessment.

Some pages include self-assessments, calculators, trackers, or recovery planning tools. Unless a tool clearly states that information is being submitted to Valor Health, many tool interactions are intended for education and personal reflection. You should avoid entering unnecessary identifying details into open text fields.

If you prefer to limit cookies, your browser may allow you to block, delete, or manage them. Some website features may work differently if cookies are disabled.

You may ask us to update contact preferences, correct inaccurate contact information, stop non-essential outreach, or use a more confidential communication method where feasible. If you are a patient, you may have additional rights to access, amend, restrict, or receive an accounting of certain disclosures of protected health information.

You may choose what information to provide online, but withholding key information may limit our ability to verify benefits, assess fit, or respond safely. If you have an urgent medical or behavioral health concern, call 911, 988, or a qualified crisis resource rather than relying on website forms.

Requests involving medical records or patient rights may require identity verification. This protects patients and families from unauthorized access.

Valor Health uses reasonable safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include role-based access, staff training, secure systems, encryption where appropriate, audit practices, vendor review, and incident response procedures.

No website, phone system, email platform, or internet transmission is perfectly secure. If you believe sensitive information should not be sent online, call us directly and ask for a confidential intake conversation.

We retain information for as long as needed for care, legal, regulatory, operational, billing, quality, and recordkeeping purposes. Retention periods vary by information type and applicable law.

If you have questions about this Privacy Policy, want to update preferences, or need help understanding how your information is handled, contact Valor Health through the main admissions line or the contact page. Please do not include highly sensitive details in a general website message if a phone call would be safer.

We do not retaliate against anyone for asking privacy questions, exercising rights, or raising a concern. Privacy concerns are taken seriously because trust is essential to recovery care.