Every question, answered honestly.

If substance use or mental health symptoms are causing problems in your relationships, work, finances, health, or sense of self — you deserve a professional evaluation. You don't need to 'hit bottom' first. Our 24/7 admissions team can complete a free, confidential clinical screening in 15–20 minutes and help you understand what level of care, if any, is appropriate.

A trauma-informed admissions specialist (not a salesperson) answers, listens, and asks gentle questions about what's going on. There is no script and no pressure. If treatment is appropriate, we verify insurance, schedule a clinical assessment, and coordinate next steps — sometimes including same-day admission. If treatment isn't the right fit, we'll help you find the resource that is.

Yes. Federal law (42 CFR Part 2) and HIPAA protect every conversation, record, and admission. We do not contact employers, family or anyone else without your written consent. Even the fact that you called is protected.

Yes — same-day admissions are available 24/7 when clinically appropriate. We typically need 1–4 hours to verify insurance, complete an assessment and prepare your room. For true crisis situations, walk-ins are welcome at any of our locations.

Then please call anyway. Many people call 5, 10, or 20 times before they're ready. There's no obligation, no follow-up unless you want it, and no judgment. A single conversation often shifts what felt impossible.

Valor Health offers the full ASAM continuum: medical detox, residential treatment (30/60/90 days), partial hospitalization (PHP), intensive outpatient (IOP), standard outpatient, sober living and lifelong alumni support. Most patients move through multiple levels as they progress.

Detox is typically 5–10 days. Residential is most often 30, 60 or 90 days based on clinical need. PHP is usually 2–4 weeks, and IOP runs 8–12 weeks. The strongest predictor of long-term recovery is total duration of care — meaning many patients stay engaged with us in some capacity for 6–12 months.

Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), Acceptance and Commitment Therapy (ACT), EMDR for trauma, Motivational Interviewing, Internal Family Systems (IFS), Seeking Safety, 12-step facilitation, SMART Recovery, family systems therapy, somatic and experiential therapies, plus yoga, mindfulness, art, equine and adventure therapy.

Yes — we offer the full FDA-approved spectrum: Suboxone, Sublocade and Vivitrol for opioid use disorder; Naltrexone, Acamprosate and Antabuse for alcohol use disorder. MAT is evidence-based, lifesaving and never required — but always available.

Not necessarily. Some patients use MAT for months, some for years, and some lifelong — and any of those is medically appropriate. We make decisions collaboratively with you, with the science as our guide and your quality of life as the goal.

Yes. About 60% of our patients have co-occurring mental health conditions — depression, anxiety, PTSD, bipolar disorder, OCD, ADHD. We treat both simultaneously through integrated dual diagnosis care, because treating one without the other doesn't work.

Every modality we offer is supported by peer-reviewed research and aligned with ASAM, APA and SAMHSA standards. We publish our outcome data annually and participate in independent clinical reviews.

Withdrawal from alcohol, benzodiazepines and barbiturates can be life-threatening without medical supervision. Opioid withdrawal, while rarely fatal, is intensely painful and a major reason people relapse. Our medically supervised detox makes withdrawal as safe and comfortable as modern medicine allows.

Discomfort is normal, severe suffering is not. We use evidence-based comfort medications, IV fluids, sleep aids and 24/7 nursing to keep withdrawal manageable. Most patients describe our detox as 'better than I feared.'

Alcohol: 3–7 days. Opioids: 5–10 days (longer with methadone). Benzodiazepines: weeks to months for safe taper. Stimulants: 5–14 days for the worst, with mood support continuing in residential. Every protocol is individualized.

Please don't, especially from alcohol or benzodiazepines. At-home detox can cause seizures, delirium tremens and death. Call us first — we can almost always get you safely admitted within hours.

In most cases, yes. The Mental Health Parity Act requires insurance to cover addiction and mental health care at parity with medical care. Valor Health is in-network with most major insurers — Aetna, BCBS of SC, Cigna, Humana, UnitedHealthcare, TRICARE and many more.

It varies by plan and level of care. Most patients pay a fraction of the sticker price — sometimes only their deductible and coinsurance. We'll verify your specific plan and give you a clear, written cost estimate before you ever commit to admission.

We offer self-pay rates, 0% financing through Prosper Healthcare Lending, family-coordinated payment plans and a limited charity care program. We never want cost to be the reason someone goes without care — call us and we'll find a path.

Limited Medicaid Healthy Connections and Medicare Advantage plans are accepted for select levels of care. Our admissions team will verify and explain your specific plan in plain English.

No — not unless you tell them. The Family and Medical Leave Act (FMLA) and ADA protect your right to medical leave for treatment without disclosing the reason. We help patients navigate FMLA paperwork that protects their privacy.

Comfortable clothes for 7–10 days (we have laundry on-site), toiletries (alcohol-free), insurance card, ID, prescription medications in original bottles, journals or books, and photos of loved ones. We provide a full packing list when you're admitted.

In residential, phones and laptops are typically held during the first week so you can fully focus on detox and stabilization. After that, supervised access is granted, and executive patients can negotiate work-friendly access plans. Outpatient and PHP patients keep their devices.

Most residential rooms are private or semi-private. Executive and luxury programs are always private. Our Hilton Head bespoke program offers full suites.

Chef-prepared meals using local Lowcountry ingredients, with full accommodation for vegetarian, vegan, gluten-free, kosher, halal and medical diets. Nutrition is part of the clinical program — particularly important after long-term substance use.

Yes. Valor Health is voluntary treatment. While we'll have a clinical conversation about the risks of leaving early (called Against Medical Advice), no one is held against their will. Court-ordered patients are an exception — those terms are set by the court, not us.

Yes — yoga, meditation, beach walks, equine therapy, art studios, gym access, hiking, fishing, kayaking, music nights, sober events. Recovery is also about rediscovering joy.

First, call us at (XXX) XXX-XXXX — even before they do. We help families every single day plan a conversation, schedule a professional intervention, and prepare for whatever response comes. You are not alone in this.

Sometimes. A professional, ARISE-style intervention can be powerful — but a confrontational, made-for-TV intervention can do real harm. We can connect you with a trained interventionist or coach you through a softer family conversation, depending on the situation.

Yes. We host structured family weekends, family therapy sessions, and individual visits once clinically appropriate (usually after the first week of residential). Family healing is a core part of treatment, not an afterthought.

This is exactly what our family program teaches. The short answer: love without rescuing, set clear boundaries with consequences you'll actually keep, and get your own support (Al-Anon, Nar-Anon, family therapy). You can't 'love them sober' — but you can stop accidentally making it harder.

Most people refuse before they accept. Stay in connection without enabling. Set clear boundaries. Call us for family coaching. And know that the addiction is doing the refusing — not the person you love. Many of our patients said no a hundred times before saying yes.

Discharge isn't the end — it's a transition. Every patient leaves with a written aftercare plan: continuing therapy, psychiatry, sober living if needed, alumni support, 12-step or SMART Recovery connections, and a 24/7 alumni line. We track outcomes and stay in touch for at least 12 months.

Relapse is a recognized part of the disease for some patients — it doesn't mean treatment 'failed.' Call us immediately. We'll re-stabilize you, often without restarting from zero, and build a stronger plan. There is no shame in needing more care.

Yes — the Valor Alumni community includes monthly events, sober milestone recognition, mentorship matching, retreats, a private app, and a 24/7 alumni helpline. Many alumni stay engaged for years.

We measure success across many dimensions: sobriety, mental health symptom reduction, employment, family relationships, sleep, sense of meaning. Recovery is not just abstinence — it's becoming the person you were always meant to be. That is what we're building together.

Yes. We coordinate ground transportation across South Carolina and arrange airport pickups from CHS, CAE and GSP at no charge. Our concierge team will handle the logistics so you can focus on getting well.

Service animals are welcome. Other pets — we help patients arrange boarding or family care, and our admissions team has done this many times.

Yes. We work with courts, probation officers, drug courts, DUI programs and attorneys across South Carolina to provide compliant treatment with clear documentation.

Yes. We provide HIPAA-respectful documentation for FMLA leave, short-term disability, and return-to-work clearance, only with your written consent.

Yes — explicitly and proudly. Our staff is trained in LGBTQ+ affirming care, and we host an LGBTQ+ specialty group track.

We treat young adults 18+. For adolescents, we maintain a referral network of trusted adolescent-specialty programs across South Carolina and the Southeast.